Refund policy

We accept returns within 14 days of the delivery date only for Ready to Ship products that have not been personalized or altered in any way.

To be eligible for a return, the item must be unused, in its original condition and returned in its original packaging. A receipt or proof of purchase is required, as well as proof of shipment for the return.

The buyer is responsible for all return shipping costs. Return shipping costs are non-refundable.

Items that cannot be returned

The following items are not eligible for return:

• Custom Journals – any journal made according to the options selected by the customer, including changes to pocket configuration, leather or pocket colors, thread color, embossing or any other customization available when ordering.
• Full Custom / Bespoke Journals – any journal made specifically according to a customer's individual requirements, measurements, design requests or specifications.
• Personalized products – including any product with blind, foil or other embossing.
• Products modified or customized at the customer's request in any way.
• Products purchased as part of promotions or clearance sales.
• Limited edition products.
• Used or damaged products.
• Products purchased as part of a bundle. Individual items from a bundle cannot be returned; only the complete bundle may be eligible for return if it otherwise meets our return conditions.

In short, only non-personalized Ready to Ship products are eligible for return.

Natural leather characteristics are not considered defects. Natural leather may show variations in color, tone, grain, texture, marks, or other characteristics inherent to the hide.

Return shipping costs are the customer’s responsibility for non-defective returns. Please note that the shipping rate paid at checkout may be partially subsidized by us; return shipping is charged at the actual return shipping cost and may therefore be higher than the original shipping charge.

We do not accept returns requested more than 14 days after the delivery date.

To initiate a return, please contact us at help@nota-leather.com before sending the item back.

Return address:

S.C. Nota Leather S.R.L.

Street Ajustorului 2D, (city) Bucharest, 061041, Romania

+(40) 730 838 108

Once we receive and inspect your return, we will notify you by email. We will also inform you whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will be issued to your original method of payment within 5 business days.

Late or missing refunds (if applicable)

Please note that it may take a few days for the refund to appear, depending on your payment provider.
If you still haven’t received your refund after this time, feel free to contact us at help@nota-leather.com.

We only offer exchanges if the product arrives damaged or shows a defect related to the handcrafting process. If you need to exchange an item for the same product, please contact us at help@nota-leather.com and send your item to the following address:

S.C. Nota Leather S.R.L.

Street Ajustorului 2D, (city) Bucharest, 061041, Romania

+(40) 730 838 108