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Frequently Asked Questions
Order
We accept all major payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, UnionPay, Shop Pay, and Maestro. Whether you prefer card payments or digital wallets, you can choose the option that suits you best at checkout.
Yes. During checkout, once you reach the payment section, you will have the option to specify a billing address that differs from the shipping address by selecting “Use a different billing address.”
An invoice is automatically generated and included as a PDF attachment in your order confirmation email. If you are unable to locate the email or require further assistance, please contact us.
You can select your preferred currency in the top right corner of our website. The final charge will be made in the currency you select.
Please note that for certain countries, prices may be displayed in USD and your payment will be processed accordingly. If applicable, your bank or payment provider may apply a conversion rate at the time of payment.
You can request a cancellation anytime before your order has been dispatched by contacting us directly. However, please note that personalised or embossed items cannot be cancelled, as they are made to order.
If your order has already been shipped, cancellation is no longer possible, but you may still be eligible for a return, depending on the product type and condition.
Materials
The leather we use is around 1.7 mm thick, with a variation of about 0.1 mm, offering an ideal balance between durability and flexibility.
Our leather is a natural, vegetable-tanned material and no two pieces are ever exactly the same. Slight variations in color, natural wrinkles and subtle scars are signs of authenticity, not imperfections. They reflect the life of the hide and make each item truly unique.
Color gradients, particularly on the inner side result from traditional tanning and dyeing methods. Every product is handcrafted and carefully quality-checked.
We use full-grain, vegetable-tanned leather from Tuscany, Italy. It’s processed slowly, using natural tannins extracted from plants, a traditional method that respects both the material and the environment. The tanning process involves immersing the hides in solutions derived from plant-based tannins, allowing them to transform gradually over several weeks. This method preserves the leather's natural characteristics, resulting in a material that is durable, breathable and develops a unique patina over time.
Our leather is certified by the Genuine Italian Vegetable-Tanned Leather Consortium ensuring adherence to strict quality and environmental standards. This certification guarantees that the leather is produced without synthetic coatings or heavy metals, making it a responsible choice for both artisans and consumers.
We use Munken Pure 90gsm, an uncoated, natural paper produced in Sweden by Arctic Paper. Known for its smooth texture and warm cream tone, it is free from optical brighteners and artificial coatings.
The paper is FSC® and PEFC™ certified, ensuring responsible forestry practices and full traceability from forest to mill. It is also EU Ecolabel certified, meeting high environmental standards across its entire production cycle.
Despite its light weight, the paper has a higher bulk than standard 90gsm, offering a solid, pleasant writing surface with reduced transparency.
The paper is printed in Latvia by a trusted partner who shares our standards for quality and care. Their thoughtful production process allows us to work with confidence.
To keep your leather in excellent condition, we recommend using a dedicated leather balm or wax. A small amount is enough to nourish and protect the surface. Apply a thin layer to your leather journal every two to three months, then gently work it in with a soft, dry cloth (microfiber) using circular motions.
Avoid prolonged exposure to moisture, direct sunlight, heat sources or intense artificial lighting as these can lead to discoloration over time.
We also advise against using soap, water or cleaning products to remove marks or stains. These may damage the surface and leave permanent traces. Embrace the natural ageing of the leather, it’s what gives each piece its unique character.
Customisation
Yes. You can add embossing to make it your own or create a personalised gift. You can add your initials or short text when selecting the product variant and the price will adjust automatically. Embossing is applied by hand using gold, silver or blind (no colour). It’s placed in the bottom-right corner or centred on the inside flap (available only for trifold versions, Classic Fold and Carry Fold). The price is €5 per position — €5 for the bottom corner and €5 for the inside flap. - adaugat link blog cu variante embosari
Nomad
Available sizes
Pocket
Compact and lightweight, ideal for travel or everyday carry.
- Bifold: open 21.5 × 15 cm, closed 10.7 × 15 cm
- Trifold: open 27 × 15 cm, closed 11.7 × 15 cm
A5
A versatile size with enough space for journaling, sketching or structured notes.
- Bifold: open 32.5 × 22 cm, closed 16.7 × 22 cm
- Trifold: open 40 × 22 cm, closed 17.7 × 22 cm
- Pocket (90 × 140 mm) 48 pages – compact and lightweight, perfect for quick notes or travel journaling
- A5 (145 × 210 mm) 48 pages – spacious and balanced, ideal for longer writing sessions
Each Nomad journal comes with a set of two refills of your choice, which can be selected directly on the product page before adding the item to your cart. You can choose from various formats, such as lined, grid, dotted, plain to suit your writing or journaling preferences.
The Nomad journal can comfortably hold up to four refills at a time, depending on their thickness. Its internal elastic cord system keeps multiple inserts securely in place and allows you to combine different layouts in one compact, modular setup.
Your Nomad journal comes with four internal elastics, so you can add up to four refills, each on its own strand. It includes two refills of your choice, already placed inside. If you want to add more, you can insert them under the remaining elastics with no extra parts or tools.
Each Nomad journal comes with one closure ribbon and an internal elastic system with four strands, allowing you to insert up to four refills - one per strand. When purchased, the journal includes two refills of your choice.
If you'd like to add or replace ribbons, you can purchase additional ribbon sets [from here]. Changing them is easy and requires no tools, simply follow our video tutorial for step-by-step instructions.
The Nomad journal is compatible with any notebook that matches the specified dimensions of each format.
Pocket size fits notebooks such as Moleskine Pocket, Field Notes, and other similarly sized formats.
A5 size works with most standard DIN A5 notebooks, including popular brands like Moleskine Classic A5, Leuchtturm1917, Rhodia and others.
As long as the notebook follows the correct dimensions, it can be securely inserted using the internal elastic system. You can combine multiple compatible notebooks to personalize your setup.
Shipping
All orders are carefully prepared and shipped from our studio just outside Bucharest, Romania. We personally pack each item with attention to detail, ensuring it reaches you in perfect condition wherever you are in the world.
We ship internationally using FedEx. Most destinations worldwide are covered, and you can check our shipping page to see the available options for your specific location.
However, due to carrier restrictions, we are currently unable to deliver to the following countries and territories: Afghanistan, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falkland Islands, Guinea-Bissau, Iran, Johnston Island, Kiribati, North Korea, Nauru, Niue, Saint Pierre and Miquelon, São Tomé and Príncipe, Sierra Leone, Solomon Islands, Somalia, St. Helena, Sudan, Syria, Tajikistan, Tokelau, Turkmenistan, Tuvalu, Wake Island, Yemen.
Thank you for your understanding.
Shipping times depend on your location and the selected delivery service.
Europe (EU and surrounding countries): 2–5 business days
Rest of the world: up to 10 business days
Please note that occasional delays may occur due to customs procedures or local courier conditions. A tracking number will be provided once your order has been dispatched.
As soon as your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment in real time.
All packages are shipped with FedEx, and tracking becomes active shortly after dispatch. If you haven’t received your tracking information or are experiencing issues, feel free to contact us — we’re happy to help.
Yes. If your order has not been shipped yet, you can contact us and we will update the delivery details for you.
If the order has already been shipped, you can reach out to the courier to request an address update.
If you know you won’t be available to receive your parcel, you can contact FedEx to reschedule the delivery for a more convenient time.
If you're unable to find a solution with the carrier, please don't hesitate to contact us — we’ll be happy to assist you and help ensure your package reaches you safely.
Yes, we cover custom duties and additional VAT worldwide, so you generally won’t have to pay any extra import fees or taxes upon delivery.
In rare cases, local exceptions may apply depending on the country’s regulations. If you're unsure, feel free to contact us before placing your order.
Ready-to-ship items are usually dispatched within 1–2 business days.
Personalised products are made to order and ship within 3–5 business days.
Please note that processing times may vary slightly during busy periods. For the most accurate information, please check our latest updates.
Once your order is ready, you’ll receive a confirmation email with tracking details.
While most shipments arrive on time, occasional delays may occur due to factors beyond our control, such as customs processing or local disruptions. These issues are usually resolved promptly by the shipping carrier.
If your tracking hasn’t shown any movement for more than a week, please don’t hesitate to contact us, we’ll investigate the situation and assist you as best we can.
Return and Refund
We accept returns within 14 days of the delivery date. To be eligible, items must be unembossed, unused and undamaged, and returned in their original packaging. A receipt or proof of purchase is required, along with proof of shipment for the return.
The initial shipping cost is not refundable. The return shipping cost is also non-refundable and is the responsibility of the buyer. We recommend using a tracked service and clearly marking the parcel as a return.
You can review our full return policy here.
Once we’ve received your return, we’ll begin processing it within 2 to 5 business days. After the refund has been issued, you’ll receive a confirmation email with an update. You can review our full return policy here.
Once your return has been processed, the refund will be issued to your original payment method. Please note that it may take a few additional days for the amount to appear in your account, depending on your bank or payment provider. You can review our full return and refund policy here.
The following items are not eligible for return:
- Custom or personalized products (including those with foil embossing and those made using our customisation tool)
- Products purchased as part of promotions or clearance sale
- Limited edition products
- Used or damaged products
- Products purchased as part of a bundle – only full bundles can be returned
Please ensure that your item meets the return conditions before initiating a return request. You can review our full return policy here.
contact
For any questions related to your order, products, shipping and returns, please contact us:
S.C. Nota Leather S.R.L.
Email: help@nota-leather.com
Phone: +40 730 838 108
Address: Str. Viitorului 4, Ciorogârla, Ilfov County, 077055, Romania