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Frequently Asked Questions
Order
We accept major credit and debit cards, along with digital payment options such as PayPal, Apple Pay and Google Pay.
Yes. During checkout, in the payment section, you will have the option to enter a billing address different from the shipping address.
Yes. An invoice is automatically issued for every order and sent with your confirmation.
If you need any help, feel free to contact us.
You can select your preferred currency in the top right corner of the website. The final charge will be made in the selected currency.
Please note that for certain countries, prices may be displayed in USD and your payment will be processed accordingly. If applicable, your bank or payment provider may apply a conversion rate at the time of payment.
You can request a cancellation before your order has been dispatched by contacting us.
Personalised or embossed items cannot be cancelled, as they are made to order.
If your order has already been shipped, cancellation is no longer possible, but you may still be eligible for a return depending on the product and its condition.
Materials
We use full-grain vegetable-tanned leather from Tuscany, Italy, produced using traditional chrome-free methods based on natural tannins.
This process preserves the leather’s natural structure, resulting in a material that is durable, breathable and develops a patina over time.
Our leather is certified by the Genuine Italian Vegetable-Tanned Leather Consortium, ensuring it meets strict quality and environmental standards.
→ Read more about vegetable-tanned leather
The leather thickness is selected to balance structure and flexibility, depending on the product.
Vegetable-tanned leather is a natural material, and no two pieces are identical. Variations in color, texture, natural wrinkles or small marks are normal and part of the leather itself, not defects.
Differences in tone or subtle color gradients can appear due to traditional tanning and dyeing methods, especially on the inner side of the leather.
Each piece is selected and checked to ensure these variations do not affect the structure or durability of the product.
To keep your leather in good condition:
• apply a small amount of leather balm or wax when needed (every 2–3 months)
• use a soft, dry cloth (microfiber) and work it in gently with circular motions
• avoid prolonged exposure to moisture, direct sunlight or heat sources
• allow the leather to dry naturally if it gets wet
Avoid:
• using soap, water or cleaning products to remove marks or stains
• over-treating the leather - a small amount is enough
With regular use, the leather will develop a natural patina over time.
We use Munken Pure 90 gsm, an uncoated cream paper produced in Sweden by Arctic Paper and printed in Latvia.
It offers a smooth writing surface, a warm natural tone and is free from optical brighteners and artificial coatings.
The paper is FSC® and PEFC™ certified, as well as EU Ecolabel certified, ensuring responsible sourcing and high environmental standards.
Despite its light weight, it provides good thickness and opacity, reducing show-through and making it suitable for everyday writing.
Personalisation
You can add embossing to make the journal your own or create a personalised gift.
You can add your initials or short text when selecting the product variant and the price will adjust automatically.
Embossing is applied by hand using gold and silver foil or blind (no colour).
It can be placed in the bottom-right corner or centred on the inside flap (available only for trifold versions).
Products & Use
Each size is designed for a different type of use, from compact notes to more structured writing. Choose based on how you plan to write. Detailed dimensions are available on each product page.
Pocket
Compact and easy to carry, ideal for quick notes, lists and everyday on-the-go use.
A6
A balanced format for daily writing, planning and short journaling sessions.
A5
More spacious, ideal for structured notes, journaling and longer writing sessions.
→ Read our detailed size guide
The journals can comfortably hold up to four refills (Classic Pocket, A6, A5 and Classic Fold Pocket, A6) or six refills (Classic Fold A5) at a time, depending on their thickness.
Refills are held by the elastic system and can be easily inserted, removed or rearranged.
Pocket notebooks and all standard DIN sizes (A6, A5) fit well inside the journal.
Shipping
All orders are prepared and shipped from our studio in Bucharest, Romania.
Each item is carefully packed to ensure it reaches you in excellent condition, wherever you are in the world.
Yes, we ship worldwide using FedEx and UPS.
Shipping times depend on your location and the selected delivery service.
- US: 2-4 business days using UPS Express
- Europe (EU and surrounding countries): 2–5 business days - UPS /FedEx
- Rest of the world: up to 2-5 business days - UPS Express
Please note that occasional delays may occur due to customs procedures or local courier conditions. A tracking number will be provided once your order has been dispatched.
As soon as your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment in real time.
All packages are shipped with UPS/FedEx, and tracking becomes active shortly after dispatch. If you haven’t received your tracking information or are experiencing issues, feel free to contact us - we’re happy to help.
Yes. If your order has not been shipped yet, you can contact us and we will update the delivery details for you.
If the order has already been shipped, you can reach out to the courier to request an address update.
Yes, all applicable taxes and custom duties are calculated and collected at checkout, so you won’t have to pay additional fees upon delivery.
In rare cases, local exceptions may apply depending on the country’s regulations. If you're unsure, feel free to contact us before placing your order.
If you know you won’t be available to receive your parcel, you can contact UPS or FedEx to reschedule the delivery for a more convenient time.
If you're unable to find a solution with the carrier, please don't hesitate to contact us - we’ll be happy to assist you and help ensure your package reaches you safely.
While most shipments arrive on time, occasional delays may occur due to factors beyond our control, such as customs processing or local disruptions. These issues are usually resolved promptly by the shipping carrier.
If your tracking hasn’t shown any movement for more than a week, please don’t hesitate to contact us, we’ll investigate the situation and assist you as best we can.
Ready-to-ship items are usually dispatched within 1–2 business days.
Personalised products are made to order and ship within 3–5 business days.
Processing times may vary slightly during busy periods.
Return and Refund
We accept returns within 14 days of delivery.
To be eligible, items must be:
• non-personalised (unembossed)
• unused and in original condition
• returned in the original packaging
A receipt or proof of purchase is required.
Shipping costs are non-refundable. Return shipping is the responsibility of the buyer. We recommend using a tracked service. You can review our full return policy here. here.
The following items are not eligible for return:
- Custom or personalized products (including those with foil embossing and those made on request)
- Products purchased as part of promotions or clearance sale
- Limited edition products
- Used or damaged products
- Products purchased as part of a bundle – only full bundles can be returned
Please ensure that your item meets the return conditions before initiating a return request. You can review our full return policy here.
Once we’ve received your return, we’ll begin processing it within 2 to 5 business days. After the refund has been issued, you’ll receive a confirmation email with an update. You can review our full return policy here.
Once your return has been processed, the refund will be issued to your original payment method. Please note that it may take a few additional days for the amount to appear in your account, depending on your bank or payment provider. You can review our full return and refund policy here.
contact
For any questions related to your order, products, shipping and returns, please contact us:
S.C. Nota Leather S.R.L.
Email: help@nota-leather.com
Phone: +40 730 838 108